MJ
Marcelle J
1 reviews | Active since Jul 2016
02 Sept 2020, 12:55
Nasty Promotion
Upgraded to a Samsung Note 20, only reason, to get the watch which was offered through a promotion with a R4k voucher. You have to wait till the voucher code reflects on your app allowing you to register for your voucher. But guess what, it reflects after the promo expiry date, now, sorry, no voucher, no watch. Vodacom also to blame for not assisting when I queried why the code was not coming through. I now have a very expensive phone which I didnt really want but only took because I would get a watch with it. I think Samsung should either come through with the voucher or take their phone back.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
02 Sept 2020, 12:57Good day Marcelle,
I trust you are well.
Samsung would like to apologize for the inconvenient caused.
We will log a complaint for you and send you the reference number.
Regards
SamsungSA:
MS
I trust you are well.
Samsung would like to apologize for the inconvenient caused.
We will log a complaint for you and send you the reference number.
Regards
SamsungSA:
MS
Samsung South Africa's reply02 Sept 2020, 12:57
Official
Good day Marcelle,
I trust you are well.
Samsung would like to apologize for the inconvenient caused.
We will log a complaint for you and send you the reference number.
Regards
SamsungSA:
MS
I trust you are well.
Samsung would like to apologize for the inconvenient caused.
We will log a complaint for you and send you the reference number.
Regards
SamsungSA:
MS
Samsung South Africa's replyOfficial
02 Sept 2020, 14:20Good day Marcelle,
I trust you are well.
As per our telephonic conversation, You bought the device out of the promotion period hance you are getting the error when trying to redeem.
Samsung would like to apologise for the misinformation from the sales agent, You have advised you will take the matter up with Vodacom.
Regards
SamsungZA:
LZ
I trust you are well.
As per our telephonic conversation, You bought the device out of the promotion period hance you are getting the error when trying to redeem.
Samsung would like to apologise for the misinformation from the sales agent, You have advised you will take the matter up with Vodacom.
Regards
SamsungZA:
LZ
Samsung South Africa's reply02 Sept 2020, 14:20
Official
Good day Marcelle,
I trust you are well.
As per our telephonic conversation, You bought the device out of the promotion period hance you are getting the error when trying to redeem.
Samsung would like to apologise for the misinformation from the sales agent, You have advised you will take the matter up with Vodacom.
Regards
SamsungZA:
LZ
I trust you are well.
As per our telephonic conversation, You bought the device out of the promotion period hance you are getting the error when trying to redeem.
Samsung would like to apologise for the misinformation from the sales agent, You have advised you will take the matter up with Vodacom.
Regards
SamsungZA:
LZ
MJ
Marcelle J's updateReviewer Update
02 Sept 2020, 15:00Thank you Samsung. Will definitely take this up with Vodacom. Just for your info though, the promotion still appears on the Sumsung Members app and an error does not appear which means it appears as if the promo is still running. In fact the promo only came through on my app on the 26th although the promo ended on 23rd. But thanks for responding so quickly.
MJ
Marcelle J's update02 Sept 2020, 15:00
Reviewer Update
Thank you Samsung. Will definitely take this up with Vodacom. Just for your info though, the promotion still appears on the Sumsung Members app and an error does not appear which means it appears as if the promo is still running. In fact the promo only came through on my app on the 26th although the promo ended on 23rd. But thanks for responding so quickly.