HB
Herman B
1 reviews | Active since Aug 2015
22 Apr 2021, 16:37
Nad service on repairs
Samsung service is way absolute NON ACCEPTABLE. LOG a report week back Response my phone for repairs will be deliverd to Mtn this paxt Wednesfay Bruce at Mtn Westgate phoned me today and according to him Samsung will hopefully deliver phone Monday This is absolute nonsens by Samsung They even had the cheeck to phone me as according to them phone deliveref to Mtn Now waiting 5 weeks
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Replies (2)
Samsung South Africa's replyOfficial
22 Apr 2021, 16:39Good day Herman,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
^:NM
Samsung South Africa's reply22 Apr 2021, 16:39
Official
Good day Herman,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
^:NM
Samsung South Africa's replyOfficial
23 Apr 2021, 08:20Good morning Herman,
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you soon.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply23 Apr 2021, 08:20
Official
Good morning Herman,
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you soon.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM