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Mezaza M
1 reviews | Active since Sept 2020
25 Oct 2022, 07:56
My TV that I bought in 2020 has been switching on and off for the past two years
My TV that I bought in 2020 has been switching on and off for the past two years. I took it back to Makro where I bought it in 2021 because it ddnt switch on for no reason as it was still new. Samsung “fixed” it. Now it does the same thing they are telling me i must pay to fix the FACTORY FAULT. why? Its YOUR factory fault. It’s clear the Tv has a problem but i must pay R2500 to fix YOUR problem. I am not impressed at all. And will no longer be buying nore recommending ANYTHING From Samsung.
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Samsung South Africa's replyOfficial
25 Oct 2022, 08:03Good day, Mezaza,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Samsung South Africa's reply25 Oct 2022, 08:03
Official
Good day, Mezaza,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL