1 reviews | Active since Sept 2015
My Samsung S21 Ultra does not Work!!!!
I received a new Samsung S21 Ultra a few months ago on a contract from Vodacom. I have not been able to use it because from day one this cell phone has not worked properly. My wife and I got exactly the same phones together on the same day. She has had no problems. I have send my brand new phone in for repair 5 times. Every time they send it back saying there is nothing wrong with the phone. Everytime while I an on a call the phone it turns off completely. First I get cut off on the call, and then it switches off entirely. Sometimes it switches immediately, and this always with with a full battery. Neither Vodacom or Samsung are prepared to do anything about this. I continue paying a phone that does not work. What do I do now. The chap working at Vodacom repair center suggested I go to the consumer council. Neither Vodacom or Samsung want to take any responsibility to remedy this situation. What do I do now ? Legal Action ? This Phone has been faulty from day one!!!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
