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Pule M

1 reviews | Active since May 2018

20 Jun 2022, 10:16

My S22 ultra was shoved down my throat. Not the color I pre ordered

For a die hard Samsung fan and loyal customer it's been a very torid experience this year for me. After a 8 years of being a customer of Samsung this year has left a terrible taste in my mouth. It started with the pre order of my S22 ultra which I had requested a burgundy color. After 6 weeks of fighting and waiting I got a black S22 ultra. I was told if I don't take it I will probably wait another 2 month. I was unhappy and I'm still unhappy with it. Other people got colors they wanted but black was shoved down my throat. I love my phone but it's not the color I wanted. When I asked if I can get the color I want when it's available I was told no. Now I'm paying for something I'm not happy with. And I have lodged this by sending Samsung an email. Nothing came of it.

My Buds pro, galaxy watch 4.. Took 2 & 3 months respectively to arrive. I'm a very unhappy client. It makes me wonder does Samsung care about their clients at all.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply20 Jun 2022, 10:17
Official
Good morning Pule ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
SamsungZA
:^NM 
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Pule M's update22 Jun 2022, 13:00
Reviewer Update
It's been two days and still no word from Samsung. The blatant disregard they have for their customers. To think we support them with our hard earned money