sM
shannon M
1 reviews | Active since Feb 2012
30 Nov 2018, 14:30
My S-health app will not record my steps on my Samsung S7
My S-health app will not record my steps on my Samsung S7, everything was working 100% and I always enjoyed the app, and it counts towards my Vitality points. After S-Health recently updated to its new user face my steps don't work, I have sent emails, commented on the Samsung site, and I have just had no response, it seems like im not the only one
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
30 Nov 2018, 14:48Good day Shannon
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS
SamsungSA:^MS
Samsung South Africa's reply30 Nov 2018, 14:48
Official
Good day Shannon
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS
SamsungSA:^MS
Samsung South Africa's replyOfficial
30 Nov 2018, 14:48Good day Shannon
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's reply30 Nov 2018, 14:48
Official
Good day Shannon
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's replyOfficial
30 Nov 2018, 15:03Good day Shannon
Herewith your reference number:
***
Regards,
SamsungSA:^MS
SamsungSA:^MS
Samsung South Africa's reply30 Nov 2018, 15:03
Official
Good day Shannon
Herewith your reference number:
***
Regards,
SamsungSA:^MS
SamsungSA:^MS