My phone samsung A24

Samsung doesn't want to give my phone back and the person at the store gave me the wrong information,he said his gonna book my phone in for repairs cause it's still under warranty and it will be done for free no matter what damage the phone has but that it doesn't cover for liquid and water damage,I then left my phone there,but now they say there's physical damage to the screen,when I sent the phone in it wasn't cracked on the outside,but by checking the pic they sent me there's a new Crack on my screen,the phone is now costing me 2200 that is the quote samsung sent me but the value of the phone I have is R1900,,I'm not prepared to pay R250 for a rejected quotation cause there's a new Crack to my screen,I called the lady from customer service which tells me I'm lying and when I got upset I louder my tone she was back rude to me which I recorded,I would like someone from customer service to contact me ***..