AN
Ayanda N

1 reviews | Active since May 2014

17 Feb 2016, 10:41

My Phone keeps Turning off for no reason.

My galaxy s4 (GT-i9505 keeps shutting down<br> for no reason as if it doesn't have any battery<br> left. It was rooted and I had downloaded a lot<br> for 3rd part apps. At first I though that was the<br> problem, but I wasn't. I unrooted my device,<br> factory reset it and cleared all cash. I don't<br> know what the problem is.<br> Could it be that my battery is broken? But I<br> only have had the phone for a couple of Months.<br> Every time it shutdown there is a gap in the<br> amount of battery left. When it shutdown and I<br> plug it into the charger it shows as if there is no<br> battery left and then after a couple of seconds<br> show that amount of battery there was before<br> shutdown.<br> Right before this started happening I have<br> noticed my phone was heating up even when<br> not doing anything.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Feb 2016, 10:55
Official
Hello kater631@,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.Your ref number is ***.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number

Regards

Samsung Team