My Phone is not charging

I asked samsung to come and collect my phone s4 as its under warranty and its not charging. Im stranded without a phone now and they refuse telling me its not a premium device .so the customer must drive out its petrol coz it does not fall under their premium devices as it is the closest one to me is in Roodepoort and or Woodmead which is 50km from me what happens if i get into an accident and now how do i phone clearly they dont give a **** about that . I am just as much a customer as premium devices.