My Phone is Held for Rejecting a Quote and Not Paying Assessment Fee of R200

I have a problem with Samsung, I have a Samsung J1 Ace that I bought in 2015. It has been working well until some few weeks back where it showed a blank white screen and later showed a black screen written some information. I took it Samsung Sandton and asked them to check for me, they said it’s a software problem that has been reported with J1’s so they will book it in to be fixed. I asked them if I have to pay any amount, they said to me they will check the Warrant, if my phone is out of Warranty they will not fix, they will send me a quotation then I should approve before they start fixing.

Then I received a quotation and clearly it showed me that the phone is out of warranty, I was quoted to pay R1600.00 for the phone to be fixed and R200.00 for rejection of the quote. I then rejected the quote cause the new Phone J1 is around R1400.00, now Laura called me, the Head of Customer Service and said I will not get my phone because I have not paid that R200.00

My problem I will not pay and will never pay that R200.00 for rejecting the quote, I have the following reasons:- 1. No one bothered to explain to me that I will be charged R200 for rejecting the quote or whatsoever from Samsung for not allowing them to do the Job. 2. I will not pay for assessment done by Samsung on their Samsung Device. 3. What’s the point of taking devices to Samsung Shops if they will not be able to help consumers.