My phone held hostage! #BRINGBACKMYPHONE

17 March 2015 I tried to book in my S4 for screen replacement, ONLY AFTER I completed the forms with Lesego she told me screens not available for the S4. PROMISED she would call me back. I was NEVER CONTACTED FOR OVER MONTH, they claim they did try to call me.thats a LIE! I have tried calling the landline a numerous times(incl today) no response. I eventually received an email stating the screen is available. Drove Fourways to Constantia to drop off my phone,Thuli who was in a rush to assist me so that she could continue with her conversation with her colleague took my phone and told me S4 will be ready in 1hr 30min.I come back 4 hours later, and waited for a while before Lebo came to assist (mind you she had been chatting to her other colleagues for about 10min before she went back to her counter to assist).Lebo told me that I would not be getting my phone back until i have proof of purchase for the phone as the phone was now out of warranty. Thuli should have advised me this in the morning when she took my phone in but she never checked. I returned Sunday with the required Docs still I was not give back my S4. Taariq promised to courier my phone Monday 25th. BRING BACK MY S4!!!