AJ
Ashlee J

1 reviews | Active since Nov 2014

15 Feb 2016, 15:03

My phone got extremely hot and stopped working

I bought my Samsung S4 mini privately from a store in Four ways two years ago. Given that I never used a Samsung product before I was thrilled at how it functioned. I noticed that at times when I had multiple apps opened, the phone would heat up a bit but would cool down after a while. Took it to a SAMSUNG accredited repairs place and they found nothing wrong.My job demands my attention over social media. Recently, the phone would get extremely hot and I would have to switch it off to cool it down. Today alas, it fought a good fight but died after getting so hot, it warmed the cup of tea next to it. I do not have proof of purchase from 2 yrs ago. How can I get assistance with repairs and where can I take the handset in to be assessed. thinking of buying that Fruit model again.<br> Help !

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Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Feb 2016, 16:35
Official
Hello Ashl33J,

Good day Ashlee

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number ***

Regards