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Carvin C

1 reviews | Active since Jul 2022

02 May 2023, 20:02

My mother and I bought a fridge from game after a while the black started peeling off of the door as well as spots are forming inside the mirror of the fridge

My mother and I bought a fridge from game after a while the black started peeling off of the door as well as spots are forming inside the mirror of the fridge. After speaking to samsung they claim that it is our fault that the fridge is peeling. An inspector came and stated that the problems on the fridge is samsungs fault and not ours. He escalated the report to samsung and they still claim that it is our fault. Even though their own staff said that the fault lies with samsung. Either it was an old refrigerator or it had been in for repairs prior to us buying it. Today we called the call center and the consultant hung up in my mother's eye while stating the problem with the fridge. I want this issue sorted out by today I expect a call from samsung and they need to fix their mess. Because it was inspected by their own agents who claim that the fault lies with samsung and their agents at the call centre refuse to reimburse us or replace the refrigerator with a new one. I am disappointed by the service they render after spending so much money on their product that is not even a year old.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 May 2023, 20:15
Official
Good day, Carvin, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
^NP