My last Samsung product ever!

So I have my front loader Washing machine for a few months and my washing machine leaks water. My entire kitchen was flooded with water damaging my built in Cupboards due to the Washing machine leaking from the door. I called the call Centre and all the call Centre Agent told me is that they will send a Technician out on Thursday or Friday. I'm utterly disgusted with your after sales service. I've paid money for your product and is this how you treat your customers. Now I have to deal with damaged cupboards, a load full of wet washing which will turn into mould by Friday and no washing machine. After knowing what their after sales service is like, I'll definitely support a better brand like Bosch in future. I'm totally flabbergasted and disappointed! My reference number is: ********** 340.