TL
Teboho L
1 reviews | Active since Aug 2024
16 Aug 2024, 14:59
My escalation reference number; ***
My escalation reference number; ***. Samsung South Africa is still not able to solve my issue. They called me two weeks ago promising to sort the problem for me but everything just went quiet. By the way, this issues dates back 5 months ago, that’s how long this matter has been on the table with no end inside. I bought a phone from them that continuously failed to work, I reported it and even send it back to them with a promise of repair but everytime the phone will not work. They currently in the position of the phone, but no one is saying anything. That’s the service one get from Samsung.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
16 Aug 2024, 15:01Good day, Teboho.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's reply16 Aug 2024, 15:01
Official
Good day, Teboho.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's replyOfficial
19 Aug 2024, 08:53Good day Teboho,
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply19 Aug 2024, 08:53
Official
Good day Teboho,
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM