TR
Tinus R

1 reviews | Active since Apr 2012

14 Mar 2017, 10:14

MultiXpress C8640ND

<p>We are a small business that has this machine on lease through Taropa and Centrafin - and again with no warning or reason this machine has stopped working because of toner going from 50% to 4% and then stopped working. Taropa has been shocking in terms of service delivery and waiting for feedback or action has led to many fights already. </p> <p>My personal feeling now is that they should buy the machine back and settle the finance or I will seek legal advice and look at the Consumer Protection Act as I feel we have been very patient with this situation but cannot continue working like this, </p> <p>Every time this happens we have to wait to get work done or have it printed through a printing company at our cost! </p> <p>I would not recommend Samsung as a brand to anyone and would in fact rather now start telling people to avoid the brand completely! </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Mar 2017, 11:15
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA