1 reviews | Active since Apr 2012
MultiXpress C8640ND
<p>We are a small business that has this machine on lease through Taropa and Centrafin - and again with no warning or reason this machine has stopped working because of toner going from 50% to 4% and then stopped working. Taropa has been shocking in terms of service delivery and waiting for feedback or action has led to many fights already. </p> <p>My personal feeling now is that they should buy the machine back and settle the finance or I will seek legal advice and look at the Consumer Protection Act as I feel we have been very patient with this situation but cannot continue working like this, </p> <p>Every time this happens we have to wait to get work done or have it printed through a printing company at our cost! </p> <p>I would not recommend Samsung as a brand to anyone and would in fact rather now start telling people to avoid the brand completely! </p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
