R
Raymond
1 reviews | Active since Jul 2023
03 Mar 2026, 15:34
MTN SAMSUNG
Took out a 36 month contract with MTN and got the Samsung flip4. Just over 1 year into the contract I started getting issues with the handset. It went in for repairs and after the 5th time having to go in for repairs, just out of warranty the phone broke again and could not be fixed nor replaced I was forced to go and purchase a new handset as my new contract will only come into effect from May this year. I have been a MTN customer for over 30 years and this is how you are treated. Having to pay my contract still with no handset. This Samsung flip 4 is so expensive yet so poorly manufactured
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Samsung South Africa's replyOfficial
03 Mar 2026, 15:39Good day Raymond
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply03 Mar 2026, 15:39
Official
Good day Raymond
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM