DN
Dalian N
1 reviews | Active since Dec 2018
11 Jan 2019, 12:21
MTN S9+ Gear Fit 2 Pro Watch... Not delivered
I have upgraded my contract in August 2018 at an MTN store with the S9+ Promo gear fit 2 pro watch. Since August 2018 I have not received my gear fit2 pro watch and I have been following up with MTN and Samsung. No one is willing to take accountability to rectify the problem. MTN says that I should contact Samsung. Samsung says that I should contact MTN. What the hell is going on. Why can't anyone resolve this issue?
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Replies (2)
Samsung South Africa's replyOfficial
11 Jan 2019, 12:22Good day Dalian
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply11 Jan 2019, 12:22
Official
Good day Dalian
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's replyOfficial
11 Jan 2019, 12:26Good day Dalian
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply11 Jan 2019, 12:26
Official
Good day Dalian
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ