SM
S M
1 reviews | Active since May 2021
04 May 2021, 10:12
MTN and Samsung - Free TV with Samsung phone ****
I upgraded my MTN contract at the end of November 2020. I was promised a Samsung TV for purchasing a Samsung Note20 Ultra. I was promised delivery of the TV in a few days. It is now the 4th May 2021 and I have still not received my TV. The Samsung call centre, the instore Samsung person at MTN Richards Bay and the MTN staff all cannot assist in getting this TV. I therefore think that this may have been a **** to get you to purchase the Samsung phones. Please be aware. I have submitted my personal details and TV license many times but there is always some excuse about the TV. If this promotion was true, why can't the TV be given to you at the same time that you buy the phone at the store????
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Replies (2)
Samsung South Africa's replyOfficial
04 May 2021, 10:13Good morning S M,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply04 May 2021, 10:13
Official
Good morning S M,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
SM
S M's updateReviewer Update
11 May 2021, 09:39After placing this complaint on Hellopeter, I had immediate communication with Samsung and received my TV on the 10 May 21. Thank you.
SM
S M's update11 May 2021, 09:39
Reviewer Update
After placing this complaint on Hellopeter, I had immediate communication with Samsung and received my TV on the 10 May 21. Thank you.