YE
Yolandi E

1 reviews | Active since Aug 2018

30 Aug 2018, 15:37

MTN and Samsung DISGUST

I got a Samsung S8 in March this year. I was told that Samsung still gives the one free screen repair by MTN in Parrow. I dropped my phone this morning and of course the screen is the first thing to go.

Apparently the store was supposed to tell me about the Samsung Care plan which would have covered this screen damage. After phoning a Samsung Experience store, I was told that it will cost R5 500 for a new screen! My car payment isn't even that much!

I am utterly disgusted by the wool that gets pulled over peoples eyes and store sales consultants not be trained properly or given all the right information.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply31 Aug 2018, 08:29
Official

This is to acknowledge the receipt of your mail.

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team

JL^;