MR

We have been trying to redeem my wifes R3000 voucher since the 19th of December when I got my samsung z flip 3. We have uploaded all the documentation that has been requested. They just keep on telling us that the documentation is not clear and we need to resend it. We sent the original and got a responce saying that the documentation was not correct. I then phoned and was told that the documentation was incorect. I then resent the Doc,s as requested on the 23rd December 2021 only to get a repons on the 30th December 2021 that they are not correct. I then sent every thing we have for the phone on the 31 December 2021. I did not here a thing I sent a mail on the 07 January 2022 with no reply. I sent another on the 12 January 2022. My wife receved a sms today saying that we need to send the proof of payment and the IMEI number as it is not clear. How many times do I ahve to send this this in now getting out of hand. I is almost as it Samsung are stalling so they do not have to give the voucher