1 reviews | Active since Feb 2021
Mr
Upgrade to Samsung S20 which include free Samsung 32 inc TV. VODACOM have done the whole application. After 4 months and many visits to Vodacom we were informed the Tv is been declined because the tv lisence is on my name but it must be on my Spouse name. No one informed us when we app****.Sabc said to me we only need one lisence per household. VODACOM contact the Samsung rep and she said they the reps were also informed on a later stage But if I contact said if we contact sabc and they change the tv lisence to both our names she will help us further I have done it send it to her and Samsung verify with all my payments of tv lisence for several years and I am infront of my current payments Still the rep come back application is been declined. WE WOULD NOT TAKE THE CONTRACT IF THERE WAS NOT A TV INCLUDED. PLEASE BE CAREFULL WHEN TAKING OUT CONTRACT WITH SAMSUNG. VERY DISSAPOINTED CUSTOMER
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS