1 reviews | Active since Jan 2011
Moving over from Iphone.... starting to feel like a mistake
<p>I upgraded yesterday from i phone all these years to Samsung S7 Edge. Now to start up you need to do all these things just to get a warrenty??? I was told to download a ADH Premium app, then when you type in the details and press submit, the app does nothing. I then phoned samsung call centre who, told me to phone the ADH call centre. They cant help me, they say i must give them proof of purchase????? Since when does a shop give you a proof of purchase for and upgrade???? Then i was told to go back to the Vodacom shop, i hung up the phone as i'm not driving back to Lake Side mall to have all this done. So what it sound like is... Samsung offers you these extra services but it's impossible to activate these services.... Very sly move in my eyes.</p>
Hello Andre
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hello Andre
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
