MOST SHOCKING SERVICE EVER

Since July 2015 I have been trying to sort out the ice dispenser on my fridge/freezer.... it is under extended warranty and you would think after paying R16000 for a fridge it would work properly, BUT trying to get it sorted by Samsung is disgusting, technicians have ****, then they don't come out, 4 months later, numerous phone calls, Dion Wired Blue Route are also trying to help as this is where the fridge was bought and are being very helpful but with no success, clearly Samsung are waiting for the warranty to expire then they will be able to \wipe their hands of it".... you live and learn!! I really thought Samsung were better than the rest but..... clearly not!!! """