jV
jacky V

1 reviews | Active since Aug 2016

16 Aug 2016, 14:54

MOST SHOCKING SERVICE

<p>My dad took his phone in to be fixed in december ( the LED free screen repair) they took 6 days to get hold of us to ask for contract. this being the time my bparents needed tghe phone back to go overseas. They took the phone screen to be fixed now and we had just missed tghe year warranty. Same excuse about needing the contract. HAD THIS PROBLEM BEEN SORTED IN DECEMBER it would of been fine now. his screen doesnt even go on. they quote him over R4000.00 for the screen and all turn a blind eye. I am so dissapointed and samsung refuse to meet us halfway, WOULDNT RECOMMEND THEIR THEM TO ANYONE!!!!!!</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply16 Aug 2016, 15:14
Official

Hi Jacky

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 887.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team