vK
valne K

1 reviews | Active since Jan 2017

26 Jan 2017, 17:57

Most Poor Service Ever

<p>i have been to The Fix Paarl with my Samsung device cause it wasnt charging and battery swollen. They sent it to some samsung repair centre in Durban Nandi Drive and they quote me R1400 which i refused to pay my phone were only 10months old and there no signs of abuse cause i looked after my phone. At the end of the day i had the phone returned unrepaired and decided to take it to Samsung store in Tygervalley. They sent to phone in for repair and told me that is was the mainboard and the battery and qoute me R1100 which i also refused to pay cause if it was my fault and if i abused my phone i would have gladly paid them.Tygervalley then refer me to Canal Walk and told ma that it was their head office long story short it turned out that they are not the head office as we were told and the phone was booked in there after a lot of attitude from the consultant and few days latr a quote of R1700 and amazingly the technician picked up liquid damage which were never mentioned before and the girlie at the store told my husband with attitude the technician is professional and that they know what they are doing and what she actually indirectly said that the other two technicians are not cause never picked up liquid damage. Had to drive all the from Paarl a few times cause they do not come back to their customers. I refuse to pay and are very ver disgusted in their service # Poor Service</p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply28 Jan 2017, 08:37
Official

Good day Valne,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers with reference number: *** division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards

Samsung SA

vK
valne K's update24 Feb 2017, 10:12
Reviewer Update

Thank you Samsung for not coming back to me although you said someone would contact me more frustrated and disguisted in your service making empty promises. Its been two months having this problem and without my phone.