Most pathetic service. COMPLAINT REFERENCE:SO ***

It is with a huge disappointment I write this review. I have been using Samsung products for the past 20 years with no issues. We have a smart TV that is giving us endless issues. He have contacted the store and Samsung with our complaints and a technician was sent out. Reports given on the TV set is faulty and will need repairs. Then we get feedback that part for TV is no longer available. We asked for the TV to be changed as it is still under warranty. We failed as we were told it discontinued and we need to pick a similar TV and pay the difference in price which we have disputed. Why must we pay more money when we did not damage the tv. It's not our fault Samsung can't get parts for their product. Why must we be inconvenience for their mess up and for us to outlay more fund. To date we still have no joy and no more feedback. I emailed Samsung for some to get back to us....no one seems to be interested but were interested to sell the goods of poor quality. The TV is still under warranty.....I want my TV fixed or replaced before I take future action. Total disappointment. Complaints reference: SO ***