Most Pathetic Service

I handed my S4 Galaxy phone in Constantia for repairs in August 2015. I was told it will take 2 to 3 weeks for the repair. Weeks went by, no Feedback<br> <br> After my 12th visit to them, they told me that they can't repair it because they don't have the warranty papers. However I did originally hand in the papers to them the day I booked device in.I then resubmitted the papers. Weeks went by and still no communication from them.<br> <br> Eventually in December after my 15th visit to Samsung I was told the phone was repaired but still had to pay in around R750. This was also a surprise as the phone was still under warranty. <br> <br> I just paid the money & took phone home to find, t keeps restarting and saying insert sim card.I tried with other sims but problem persist.<br> <br> I did tweet on Samsung that I had an issue and I was called by Sthembiso Kun. He told me to bring it to bryanston. I handed it in on December 18th 2015.<br> <br> After Christmas I got an email from Ashley saying that I need to pay around R3500 to have the phone repaired. I did tell him it was under warranty however I have received no response. I keep mailing Ashley and Sthembiso and now its gone 6 months and nobody is giving me feedback.