MV
Michael V
1 reviews | Active since Jul 2020
08 Oct 2020, 08:47
Most pathetic customer service
Your support people at verify@samsung clearly do not monitor the mailbox, nor does anyone from your Validations or Marketing team seem to be working as I've escalated the fact that I'm still waiting for my product ordered on 16 August, and I have to keep asking for progress and no-one responds. I've in my life never experienced such poor customer support from a big company like yours.
A week has gone by and yet again I'm the one having to follow up with you on progress.
My ref number - CITD***1
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Replies (1)
Samsung South Africa's replyOfficial
08 Oct 2020, 09:27Good day Michael
Thank you for choosing Samsung Electronics South Africa.
Samsung would like to apologise for such service you have received thus far, Kindly note that we have received and noted your query. our promotion team are working tirelessly to ensure you receive your promotional gift.
The relevant will be assisting further.
Regards
SamsungZA
LZ
Thank you for choosing Samsung Electronics South Africa.
Samsung would like to apologise for such service you have received thus far, Kindly note that we have received and noted your query. our promotion team are working tirelessly to ensure you receive your promotional gift.
The relevant will be assisting further.
Regards
SamsungZA
LZ
Samsung South Africa's reply08 Oct 2020, 09:27
Official
Good day Michael
Thank you for choosing Samsung Electronics South Africa.
Samsung would like to apologise for such service you have received thus far, Kindly note that we have received and noted your query. our promotion team are working tirelessly to ensure you receive your promotional gift.
The relevant will be assisting further.
Regards
SamsungZA
LZ
Thank you for choosing Samsung Electronics South Africa.
Samsung would like to apologise for such service you have received thus far, Kindly note that we have received and noted your query. our promotion team are working tirelessly to ensure you receive your promotional gift.
The relevant will be assisting further.
Regards
SamsungZA
LZ