most disgusting and disappointing service from such a reputable company Samsung SA

This is a follow up of the review which i published with regards to my TV which was not attended to from the 27/01/2021 to the 03/02/2021 and i received no feedback to date as the technician advised that my TV would be replaced and i had to phone the technician today the 08/02/2021 to ask for feedback and was given a number to phone but the receptionist advised that this TV is out of stock but i was not advised of this. Now i was told that i need to take the TV to the nearest store and ask them to request for a refund of R 35 000.00 that's what i paid for an 82 inch. this TV is absolutely heavy so how am i supposed to get this TV to the store as samsung installed this TV for me when i purchased it and as per the technician he advised that the screen alone weighs 50kg.