Money Making Scheme and Worst Service!!!

I wish I could give less than 1.

I took my phone to a repairer near me as the phone fell in oil and he told me that the phone has to go to Samsung as he can not get the spares which is the motherboard.

I took my phone to a Samsung store where I asked them that I would need a quotation for repairs and a feedback report.

They told me that it will be R350-00 for the assessment which I agreed to pay and they told me 2 hours then I will have everything.

I then went back after 3 hours as I had a meeting as well in between. They then requested 30 more minutes extra which was not a problem.

After 30 minutes I went back just to hear the same thing that I told the Technician... "the motherboard is non-economical to repair".

I then asked about the quotation and I was told that I have to go to a service center to get a quotation (which I have requested before handing the phone in for assessment).

I then asked for a report as proof that I was there and that if I take the phone in that I would not be charged again. I then got the reply "oh, a report would cost you another R350-00".

I have been a loyal client my whole life but this is a disgrace in service!!! and feels like a money making scheme to chase clients away.

so in short... I paid R350-00 to get the same story as I have told the so called technician, no report, no quotation.