1 reviews | Active since Jan 2016
Mobile care
<p>I app**** for mobile care via the Samsung rewards app. </p> <p>I got a call explaining the costs however I didn't want to give back details over the phone. I requested an email be sent to me and i never got that. It's been a month and still nothing. It's bad enough we need to pay for the screen repairs that were previously free but this service isn't grEverywhereat. Can someone please assist since I would like to pay for the s8 plus mobile care. </p>
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Kindly note your query has been escalated to our voice of customer team under reference number: ***.
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SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
I ecieved a call from a man named Sean. Very pleasant and helpful however once the Samsung care department called me I was told that they were waiting for my response. I would have responded to an email if they sent me one and now because it's been more then 60 days since I got this s8 plus I can't subscribe for the warranty. :) yet again samsung has failed me. I won't be buying another samsung product again.
I ecieved a call from a man named Sean. Very pleasant and helpful however once the Samsung care department called me I was told that they were waiting for my response. I would have responded to an email if they sent me one and now because it's been more then 60 days since I got this s8 plus I can't subscribe for the warranty. :) yet again samsung has failed me. I won't be buying another samsung product again.