MM All Electronics Wedge Center has been repairing my phone for 4 months now.

This is the email that I sent to the store Manager last week Tuesday 08 February 2018 after 4 months of bad service from the store and was told that i will receive my phone back on Friday 08 February 2018 , still haven't received no phone call or email whatsoever.

Hi

I have a complain…

I came to your store for my phone to be repaired on the 13th October 2017, I received a quote from Thuli Mzizi which I rejected , came to the store to collect my phone only to see that the back of my phone was damaged by your machines, I decided to leave the phone and not take it with me, corresponded with Thuli that they should go ahead and fix my phone and I will make the payments in 2 months. Haven’t been receiving communication till today.

I came to your store earlier today only to find out that my phone hasn’t been fixed as requested , I have been told today that Thuli doesn’t work for the company anymore however I was not sending the emails to Thuli only I have ccd ********** , so what happened to the communication ? why hasn’t anybody come back to me regarding my phone?

My phone has been sitting at your store for 4 months, it hasn’t been fixed , haven’t received any communication regarding my phone up until I came to the store today,, I’m not impressed with the service I have been receiving form your store .

I’m also told the price has been be escalated over the period of 4 months of which the current amount not in agreement with it , since the delay was not caused by me.

Kindly advice on the way forward in order to conclude this matter.

The above email was sent to the below email addresses : ********** ********** **********

The Communication in the past 4 months was sent to the below addresses : ********** **********

I'm refusing to pay for this phone since it has been sitting @ the store for that long, being trying to communicate with them and I'm not receiving help from them, my phone its not a priority to them.