Missing Phone from Dartfield Service Centre

Good day,

I have a complaint against the Care Center at 200 Dartfield road Sandton. i dropped my phone off to be assessed to repair. I then called to get a letter stating that the phone is uneconomical to repair it was then discovered that they no longer had the phone and refused to tell me what happened to it. (Job # 33340) The Owner, Alex, said he himself had given the phone to someone pertaining to had been there to collect the phone for my girlfriend, who had dropped the phone there, HOWEVER, the person the owner supposedly gave the phone to, collected the phone without the receipt, I still had the receipt when the owner told us this story.

The owner had no recollection of the slip or of who collected the phone.

I went to the premises in order to try sort out the manner in a decent manner, as the service center was in the wrong. They were the ones who lost my phone after all? Upon visiting the repair center with my boyfriend, he then advised us to send a letter to the insurance and if they wanted to collect the phone he would give them another phone (which obviously would not match the serial numbers) We then gave them the receipt, the lady at the counter then crumpled up the receipt and threw it away upon giving us the later. Upon reflection, i was not comfortable in sending a letter to the insurance that was a complete lie, instead i called and blocked the phone as it is essentially '******' and I cancelled any correspondence with the insurance. Today, 09 April, i decided before going to the police to get a letter of demand (which i was advised to do) that i would call Alex and try and come to an agreement.

I do not even have words for how i was spoken to today when they were in the wrong or how your customer centres think that they can speak to their customers - it is no longer about the actual device, it is about the principle thereof. I have thus attached these voice recordings for you, Samsung, to listen to - While these cannot lawfully be utilized in court. I can and will be going to all public platforms if my issue is not resolved.

I personally, would have taken my broken phone and kept that with me. Perhaps one day i could have retained all of my data and pictures that was on there after getting a second opinion (the motherboard had blown) and while this may have never been possible. It was still MY phone which i entrusted to one of YOUR service centers.

I trust that the above will be handled in a manner that is suitable for all parties. If issue a letter of demand, that exact phone needs to either be returned to me or compensation thereof.