Missing Phone and very very bad service

Hi good day hope u doing well

hope and trust you will resolve my complaint.on the 28/6/20 I went to Samsung Somerset mall shop 301 reason being my Samsung galaxy a30s was google block.a guy by the name Keagan help me.advice to me was to send it to we fix canal walk Cape town.on the 6/7 made a payment of 250r to we fix.after receiving quote: CWSA258772;IMEI***, customer reference ***.on the 9/7 received message phone is ready for collection.from that date until now I never received my phone.5 accasins I went to Samsung with out any help.i went there again 23/7 one guy made a silly comment u must by a new phone (phone is 3weeks old) another mentioned JA thiss is we fix they just hand out tickets.without trying to assist me they just sat .from the 9/7 I had to do all the emails to we fix without any luck . please help me

Regards Freddie Roos ***