1 reviews | Active since Feb 2023
Missing items
I ordered a Samsung 50" Neo QLED 4K QN90B (R 16,999) on 28 November 2022 which was on promotion and included an auto rotating stand (value R 4,999) and slim fit cam in the deal (value R 1,499).
I received the TV on the 6th of December, but the stand and cam were not included in the order. I reach out to Samsung about this via email on 8 December 2022. They informed me that the parts were not in stock and had been ordered.
After that I didn't hear anything back. I followed up on the 27th of January 2023 and there was no response to my e-mail.
I'm very dissapointed with Samsung, because they shouldn't have the customer order an item, take the money and then afterwards say there isn't stock. It's also unbelievable that it's taking so long to receive those 2 items.
I'm hoping that this will be resolved soon, but it's been almost 2 months now.
Regards Jonathan Abrahams
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM