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Dale S

1 reviews | Active since Mar 2017

16 Mar 2019, 11:43

Miss leading website and terrible customer care

This will be my 2nd review. I'm still waiting for this senior customer service "executive" to contact me.

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Replies (3)
Samsung South Africa
Samsung South Africa's reply16 Mar 2019, 17:01
Official
Good day Dale

We have noted your concerns.  Please note that in order for us to escalate your query to our Voice of Customer team, you will need to provide us with your personal details /TV details. 
 
 We need to create and  provide you with a reference number the after our a
 senior customer service executive will contact you with further advise on this matter 
 
Regards, 
SamsungSA:^TM
Samsung South Africa
Samsung South Africa's reply16 Mar 2019, 17:10
Official
Good day 

We apologize for the inconvenience.

We have noted your concerns.  Please note that in order for us to escalate your query to our Voice of Customer team, you will need to provide us with your personal details. 
 
 We need to create and  provide you with a reference number the after our a
 senior customer service executive will contact you with further advise on this matter 
 
Regards, 
SamsungSA:^TM
Samsung South Africa
Samsung South Africa's reply29 Mar 2019, 11:28
Official
Good day  Dale

Herewith your reference number:    

***

 
Regards,
SamsungSA:^LZ