MISREPRESENTATION,DISHONESTY AND NOT ACCEPTING RESPONSIBILITY FOR GOODS THAT WAS DAMAGED IN THIER CARE

Very disappointed in samsung.I took my phone in for a "free screen repair ".Absolutely nothing wrong with my s7 except for a cracked screen, not major at all.If I just put on a back cover it would not even be visible. I was at the gateway samsung and the lady informed me that I should take my phone to nandi Dr because I qualified for a free screen repair, And so I thought that was great and did this.Mechanically there was absolutely nothing wrong with my phone.This is a contract and if there was infact anything wrong mechanically I would have taken it to telkom because it is still under warranty. It was just a minor cosmetic problem of the screen which could have been covered with a back cover,But because it was a no charge repair I took my phone in to the Samsung in nandi Dr,I certainly didn't have any money for any repair.As explained mechanically everything was in perfect working order,Whilst at Samsung I took photos and the lady at the counter also accessed the phone,This was done on the 22nd December,To date, they have not sorted out my phone.Have given me such a run around. Pushed me from 1 department to the next.Nobody wants to take responsibility and call me back with a solution.They say that my phone is damaged. I have explained that when I handed in the phone, it worked 100 percent.If they have damaged it then it's their responsibility to restore it to the 100 percent working order that it was in.The "free screen " will end up costing me about R4000 (only because they want to help me).When I told them that this is not acceptable,I don't have the money for it and they need to give me back my device in the same working order, I was told that they will put back the cracked screen and return the phone to me. Only the screen will be even more cracked now due to their "repairs ".And the mechanics will not be sorted.They have taken from the 22nd December until 11 January to tell me this.I am most disgusted, I thought that this was a huge very professional company.They have promised so many times that they will sort everything out and will call me back and escalate the query.But no joy.When I asked the lady for her director name, she said she didn't know. This was the call center. At nandi Dr, I have been trying to speak to management and the director who was apparently briefed on the case, but there hasn't even been the courtesy of a call back.They just don't careI am so frustrated, don't know what to do with this kind of unprofessionalism.