Misrepresentation of the "Made for Summer Samsung & Vodacom offering"

Made for Summer Samsung & Vodacom

When I renewed my Vodacom contract in Dec part of the reason for taking the S8 Samsung phone was the R5000 voucher we were offered with Flight Centre . Apart from all the conditions that they impose that was not disclosed to us upfront like the fact that you have to go through a tedious registration process over and over again to receive acknowledgment of your entry into this pool , having to apply 30 days before you actually wanting to book for your accommodation. Only to discover that Samsung did not actually gave me R5000 as they advertised but that Samsung took+- 35 % back when you make your booking at Flight centre - I paid for a room R 2513 if I booked the room myself directly with the hotel I would have paid R1628 - as I have a teenage son I was also forced to take 2 room which meant I had to pay in on this voucher. Only to discover that the actual cost of my Hotel is R3300 and that the difference according to the flight centre agent is due to and I quote from her email " the difference is what Samsung and the promotion takes. We have a service fee of `10%".

What makes it even more disappointing as due to the offerings that was inflated we had to settle on a cheaper option 1 night instead of 2 and at a different location - when we booked for our weekend away.

So Samsung is misrepresenting it offers to clients as all is not what they make it look like - what I thought was a fair offering for the amount of money I was going to spend over the next 2 years R1500 x 24 = R36000 turned sour when I discovered I was had.

My expectation is that the difference is refunded to me in a voucher that I can utilise on my weekend away in November.

regards S Loock