NS
Ntombina S
1 reviews | Active since Feb 2020
23 Mar 2022, 10:24
Misleading/**** Samsung PTY LTD
I took a contract with Cell C in February 2022 Samsung at that point in time had a campaign if you buy S21 Samsung you will get a Galaxy Tablet all you need is to register on Samsung App. I followed the instruction registered 14th Feb i got a ref number ***Z901 after registering. I was told i will be getting my gift with 10 working days till today. I have been phoning being told my parcel is with courier i will get sms till today spoke with numerous agent including manager also complain department. The all lying can someone assist i need to report them for lies misleading and *****.
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Samsung South Africa's replyOfficial
23 Mar 2022, 10:33Good morning, Ntombina,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply23 Mar 2022, 10:33
Official
Good morning, Ntombina,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM