DS
Dale S

1 reviews | Active since Mar 2017

12 Mar 2019, 18:51

Misleading website

I've purchased the ms650 knowing that i can upgrade by adding the swa-w700/xa to the soundbar. Now it's nowhere available. Its really unprofessional and misleading especially since I've called the dealership that you've listed and said they have not had that subwoofer for almost over a year and can't even order one. I've got;

S9+ Galaxy smart watch Ms650 sound bar 49nu7100

In the past I've had S7 edge F5500k

I'm a really loyal customer

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply12 Mar 2019, 23:11
Official
Good day Dale

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. Please provide us with your contact details.
 
A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^NN
Samsung South Africa
Samsung South Africa's reply29 Mar 2019, 10:27
Official
Good day Dale
Herewith your reference number:    
***
 
Regards,
SamsungSA:^LZ