1 reviews | Active since May 2016
Misleading Warranty, Sub standard Products
Having acquired a Galaxy gear some time ago it packed up after approximately 9 months and was replaced.This replacement recently packed up again and have been quoted almost R2000 to fix it as it is out of the 'original' 2 year warranty period. As far as I am concerned the 2 year warranty should apply from to the new unit not the original 24 months. This indicates very poor quality of product and a misleading warranty. I do no expect this from a respected international company such as Samsung and would hesitate to recommend their products based on this.
Thank you for voicing your complaint. You have been in contact with one of our senior service executives regarding your complaint. The issue has been discussed in detail and a response was provided to you by our senior service executive.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint. You have been in contact with one of our senior service executives regarding your complaint. The issue has been discussed in detail and a response was provided to you by our senior service executive.
Kind Regards
Samsung South Africa
