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gary.wilby gary.wilby

1 reviews | Active since May 2016

02 May 2016, 05:20

Misleading Warranty, Sub standard Products

Having acquired a Galaxy gear some time ago it packed up after approximately 9 months and was replaced.This replacement recently packed up again and have been quoted almost R2000 to fix it as it is out of the 'original' 2 year warranty period. As far as I am concerned the 2 year warranty should apply from to the new unit not the original 24 months. This indicates very poor quality of product and a misleading warranty. I do no expect this from a respected international company such as Samsung and would hesitate to recommend their products based on this.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply03 May 2016, 14:56
Official

Thank you for voicing your complaint. You have been in contact with one of our senior service executives regarding your complaint. The issue has been discussed in detail and a response was provided to you by our senior service executive.

 

Kind Regards

Samsung South Africa

gg
gary.wilby gary.wilby's update06 May 2016, 12:05
Reviewer Update
The previous response does NOT address my point about the warranty period being for the UNIT issued not the 24 month 'warrranty' So hence this response I initially received is not relevant and hence unacceptable. Typical of Samsung, dodging the issue at hand and passing the back......