Misleading promotion/advertising

The purchase of a Samsung SmartTV came with a promo of a free 3 month subscription to SHOWMAX. I followed every step to download the free subscription but have not been successful, including<br> 1) Downloading the Samsung Rewards app from Google PLAY. However, the Samsung Rewards app does not a SHOWMAX feature in its menu. This is despite the guide that came with the TV stating so. <br> 2) Texting the unique promo code (included in the pack) to the sms line 31942. I have not received the SHOWMAX activation code despite sending more than one sms to this line<br> 3) Calling the Call Centre to help me install SHOWMAX .The agent Khanyi did not know how to resolve. Eventually after having called her about 3 times (each call lasting about 15 minutes), I asked to log a query as clearly she was unable to resolve this matter on her own.The reference number is ***<br> <br> Expected resolution<br> 1) An explanation as to why the SHOWMAX is not/was not (perhaps this is an isolated case unique to me) available for installation as promised in the promo<br> 2) For Samsung to deliver on its promise i.e. have SHOWMAX installed <br> 3) Upskill staff to solve queries<br> 4) Incude showmax in your rewards app