TH
Travers H

1 reviews | Active since Mar 2024

02 Mar 2024, 10:48

Misleading product page

I recently purchased a Samsung Q-series HW-Q800C Soundbar to replace my aging sound system. The local Samsung web portal advertises the SWA-9500S surround speakers as an optional upgrade to have full surround sound capabilities, so I purchased the soundbar in the knowledge that I would be able to add these at a later date if the soundbar on its own did not suit my needs. Although the soundbar is pretty good it by no means accurately created an ATMOS sound bubble and the rear effects coming from it do not create much of a cinematic experience so I decided to purchase the satellite speaker only to find that these advertised speakers are not available in South Africa and will likely not be at any point. This is a dishonest practice on Samsung's part to advertise an upsell option on the local product page and then not make it available. It is essential for companies to be transparent about product availability and avoid creating false expectations.

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Replies (4)
Samsung South Africa
Samsung South Africa's reply02 Mar 2024, 10:50
Official
Good day Travers,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^KK 
TH
Travers H's update02 Mar 2024, 10:57
Reviewer Update
I highly doubt that in less than two minutes this either has been noted or is actually being currently investigated. I'm inclined to believe this is an automated bot response. If so, make it more generic as it also seems dishonest.
TH
Travers H's update02 Mar 2024, 13:43
Reviewer Update
Thanks.
TH
Travers H's update29 Mar 2024, 18:42
Reviewer Update
Just an update, Samsung don't care. They have stated that they can have misleading information on their product pages as errors are covered in the T's & C's. They have yet to update their website and the misleading upsell information is still on the page. The Q800C Soundbar still currently states "Add our wireless rear speakers to your soundbar and turn it into a surround sound system for an enhanced cinematic experience." Except you can't as Samsung South Africa has stated via correspondence that these speakers are not nor will not be available in South Africa.