MISLEADING MARKETING TACTICS

I bought a Galaxy S7+ tablet that was advertised on their website that include the deal that I will receive a R3000 redeem voucher and keyboard tab. On receiving the tablet they did not include any redeem voucher and I when I phoned them they informed me that I need to complete the redeem application form on line. Well this is where my nightmare and disappointment with Samsung On line shopping started. First of all I could not let them understand their own product because you need to fill in the EMEI number and in the beginning I told them that the tablet do not have a EMEI nr because it is Wi FI. After many calls and re-apply , such a lot that I stopped counting I finally received the email where they mentioned that I must leave the space for the EMEI nr blank and resubmit. Well believe it or not they still came back asking for the number. I resubmit again as explained earlier and yesterday 26th they responded with email requesting details like address /invoice etc etc. Documents /Screenshots that I forward them over and over and over and over again. This was the last straw so I phoned them again and this time the lady who answered tried to assist and she even assist me remotely on my tablet and guess what I received today an email "We unfortunately could not validate your submission" Well there is not enough words to describe my frustration and disappointment. As a Samsung product user for many years with all my electronics and appliances in my home been a Samsung product I never thought that the time will come that I will turn my back on them. When I ordered the tablet it clearly showed that I will received the voucher plus the keyboard but it seems that this is just a misleading marketing trick in letting you believe that you score. For more than a week I tried to finalised this issue and it seems that I was ******* out of this R3000 voucher. The whole idea was to use the voucher for another item and if I knew that this is the way they treat you when you do online shopping then I will rather waited for stock at our local Samsung Store. This was initially what I done but because they also wait for stock I decided to go online to speed up the process and what a mistake!!!!.