Misleading information

<p>i had purchased a S6 phone and was told that i have the first screen replacement for free</p> <p> </p> <p>when i contacted samsung they say its expired as its only valid for 12 months</p> <p> </p> <p>this is so unprofessinal and disappointing for a samsung customer. i have now changed to the new samsung S8+ but i get no customer service from a big company like samsung.</p> <p> </p> <p>very disappointing to know they only willing to make money off people and not assist</p>