Misleading, deceiving, false advertising. Appalled and disappointed

Absolutely ridiculous and appalling that I can see a trend here. I have had my S20 Ultra now for 2 weeks and claimed the buds finally after days of struggling for Samsung to identify my Serial number on this device. I have been given a tracking number for Courier It and according to them, it doesn't even exist!?!? I have a permit to travel into and province and will collect from wherever I needed to, but so disgusted because is been a never ending struggle every time I've had a new Samsung phone. I think its time to send it back and go with a manufacturer that actually wants and cares about they're customers. I feel like I have been mislead, **** to and a victim of false advertising. My next step will be ombudsman out of frustration as a matter of last resort.