1 reviews | Active since Feb 2013
Misleading and dishonest information,
I purchased the Premium Q-series Soundbar HW-Q800C from Samsung a couple of months ago. One of my purchasing decisions was the fact that it can be expanded to true surround sound system by adding the wireless surround sound speakers (SWA-9500S) as clearly stated on the Samsung South Africa website. I contacted Samsung South Africa via their website to enquire where I can purchase the rear speakers and received no reply. I then contacted them by phone and the call center agent was uninformed and of no help. I then went to the Samsung store at Canal Walk in Cape Town to enquire whether I can order the speakers from them and the sales assistant informed me that they are not available in SA. I now sit with an expensive soundbar that cannot be upgraded to the configuration I originally purchased it for. This is clearly fallacious tactics in order to upsell their products.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
