JS
Jannie S
1 reviews | Active since Dec 2010
17 Mar 2021, 10:59
Misleading adverti*****t and absolute POOR feedback
Once again giving 1 star just to proceed.
So I complained on this platform regarding the "false advertising" and ABSOLUTE poor feedback from..... samsung...
They made contact with me after my complaint... requesting some information... which I gave immediately ... GUES WHAT... they called me today with a ****y shyt attitude, requesting some information that was shared on 9 March... only after some hard words did the "consultant" read my e-mails sent on 9 March...
once again... I should have bought a LG...
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
17 Mar 2021, 11:02Good morning Jannie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply17 Mar 2021, 11:02
Official
Good morning Jannie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's replyOfficial
17 Mar 2021, 11:26Thank you for posting your comment
We apologize for the inconvenience and undue frustration, this has caused
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
We apologize for the inconvenience and undue frustration, this has caused
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply17 Mar 2021, 11:26
Official
Thank you for posting your comment
We apologize for the inconvenience and undue frustration, this has caused
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
We apologize for the inconvenience and undue frustration, this has caused
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM