Misleading advertising and poor service

Samsung is misleading their customers with promotional gifts when buying Samsung products. As soon as you apply for the promotional gifts. You receive an email that states your claim has been approved with reference number ..... and delivery takes place between 4 to 5 working days. That's where your troubles start with Samsung. If you don't follow up by calling customer services you will not hear anything from them. Don't waste your time by sending emails as that will not be answered. After calling the call center that's when you will get the same story over and over again. That go like this. Sorry for the inconvenience caused but their is a high volume of deliveries. A delivery company will call you in the next 2 days to confirm delivery. Obviously that never happens. So when you phone customer service again. You will get the same response as the previous times.

I was with another person who bought the exact same product two weeks before me. Needless to say still battling with the same story.

Best of all the store and sales person informed me about this...

Samsung South Africa. You are disappointing us guys!!!